Shipping and Returns


We have special industry rates with several shipping companies that we pass on to you. We ship most items within 2-3 days but do our best to ship within 24 hours.


At Whisky Enlightenment, we pride ourselves in offering top quality service. If you are dissatisfied with your purchase in any way, you may return your item/s in their original condition within 30 days of receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please also provide the reason for your return.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to:

34 Ballast Point Road, Birchgrove NSW 2041, Australia


To return your product, you should mail your product to:

34 Ballast Point Road, Birchgrove NSW 2041, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


You may cancel any time before shipment has been processed. Depending on your purchase method, we reserve the right to subtract any credit card processing fees.


If you have any questions or concerns, please feel free to contact us at and we will respond within the next 24 hours.


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